Do you have a no-fix-no-fee policy in place?

Yes, AAPC Direct’s repair services all operate with a no-fix-no-fee policy, meaning that if we have not fixed your broken tech (which is exceptionally unlikely) we will not charge you a penny, so you can rest assured that you won’t end up with the same problem and a bill to pay.


What should I do if I suspect my device of losing my data, or being faulty?

If you have any suspicions of your device or devices losing data that you want or need, AAPC recommends you immediately switch off your device and contact an IT professional. This will increase the possibility of your data being recovered; please see our data recovery page for more information.


Will AAPC Direct always send an IT engineer on-site to resolve problems?

Not necessarily, as with many problems we will strive to resolve the issue via remote assistance. There are numerous advantages to using remote assistance; it is far quicker, and more convenient, as nobody has to get up and go anywhere! And it is cheaper too, saving you money for the same service. Of course some cases can only be resolved via on-site support, in which case one of our qualified engineers will be with you in the shortest possible time.


How can I be assured that I am receiving the best value for money with AAPC Direct?

All of our prices are highly competitive and we are dedicated to providing the best prices possible without compromising the quality of our service. Home users can even sign up to our free DirectHome membership package with provides priority support, with additional discounts, so you can be assured that you are receiving fantastic value for money.


What is SEO? Why is it important?

SEO is ‘search engine optimisation.’ Put simply, if you want web users to find your website, optimising your content to help search engines pick it out when relevant is absolutely vital. SEO can enable your site to come higher in search engine rankings, giving it an edge over competitors with poor optimisation. For more information, visit the SEO page of our IT support London website.