Who We Work With

IKEA

England, Scotland, Wales & Ireland

• November 2016 – December 2016
• Out of Hours, 4-6 in the morning – 11:13:00 midnight
• Modem installation in server rooms / Firewall installation
• 24/7 Support if needed
• 52 sites throughout the UK
• 2 engineers involved
• Professional networking support

Sumitomo Corporation Europe – London

Vintners Place, 68 Upper Thames St, Queenhithe, London EC4V 3BJ

March 2017 – Two weeks full time
9:00 am – 17:00 pm for the first week (one engineer)

• Imaging from old computers and collecting essential data to their dedicated USB sticks & taking special notes for each desk (246 desk)

9:00 am – 22:00 pm for the second week (10 engineers)

• Replacing old computers with new Lenovo ThinkPad – Restore data from USB sticks onto the new computers & making sure all relevant data is on each computer. Helping users if they had any problem and fix their potential problems. We made sure all computers all connected to their relevant printers. We also made sure that all emails are being transferred to their new computer without anything missing.

Job Title: Computer Role Out (246 desks)

Rothschild & Co

New Court, St Swithin’s Lane, London EC4N 8AL

• June, July & August 2017 – Three months full time
• Two different sites (2 engineers at the warehouse, 8 engineers at the main office)
• 8:30 am – 17:00 pm
• Job Title: Computer Role Out (1327 computers)
• Warehouse job description: 2 engineers had to receive computer, connect them to server, encrypt the hard drive according to the company standards, make sure that the right image is being transferred to the computer, label the desktops and pack them again with the right labelling, send them all to the main office in Bank.
• Main Office job description: 8 engineers, they had to receive delivery from the warehouse, take each labelled computer to the right desk, find the most convenient time with each client (1327 desk & clients) to back up their data and transfer them all to the new computers. Making sure everything is there and supporting any of the desk users with different requests, requests could be about network, emails missing, different windows errors, printer setup, licencing issues, software issues, dock station connectivity problems and VoIP support for each desk.

Bombardier

Litchurch Ln, Derby DE24 8AD

• February 2015 – 5 Working days
• 8:30 – 18:00 everyday
• 7 engineers working together on site
• Job Title: Computer Role Out
• Job Description: Creation of Migration process document according to company standards, copy of user’s data, Imaging client machine, User data restore, desk user support
• Number of computers: 81

Henry Morgan – Optician

3 Bank Buildings, The Avenue, London E4 9LE
276 Heathway, Dagenham RM10 8QU

• From 2005 – Current
• 24/7 Support
• Remote Support & Onsite Support
• Instant fix

Some of our recent jobs for them:

• 11 Computer Role Out (Imaging, backup, restore and full support – replacing old computers with upgraded and new ones – in this process we had to make sure all the special software they use on their computers is still working without any data missing)
• Networking & VoIP full installation (rack & stack, server and connecting everything to the server, making sure VoIP telephones are connected for each desk, giving full support)
• Fixing Printer issues and windows support
• Internet wi-fi access point installation

When we receive a call from our client, we normally try to fix the issue remotely using our ready-to-connect remote support software. In this way we save more time and our customers will have their issues fixed without losing money on having their system down.

They have two different opticians: one in Dagenham and another one in Enfield, we support them both

Roland & Tollett Dental

55A St John’s Wood High St, St John’s Wood, London NW8 7NL

• From 2006 – Current
• 24/7 Support
• Remote Support & Onsite Support
• Instant fix

Some of our recent jobs for them:

• 8 Computer Role Out in 2 Days (Imaging, backup, restore and full support – replacing old computers with upgraded and new ones – in this process we had to make sure all the special software they use on their computers is still working without any data missing, we had to activate all licencing, connect X-Ray devices to their computer and make sure it is all working without any issues, make sure printers are connected, support monitors are connected and working when needed)
• Networking & VoIP full installation (rack & stack, server and connecting everything to the server, making sure VoIP telephones are connected for each desk, giving full support)
• Fixing Printer issues and windows support
• Full support on EXACT Dental Software
• Full Support on any X-RAY software issues
• Internet wi-fi access point installation
• Synology Set Up (Cloud Backup from all computers)
• Server Set Up and making sure all computers connected to it, they can have access and software support tools are also accessible from each individual computer.
• Modem Installation & Customized Configurations for higher security
• Firewall and Security support
• Our client wanted to do the 8 Computer role out during two days of Christmas Holidays, so we managed to give them this flexibility by finishing everything on 25th & 26th of December. We were happy that we could help our customer in their very strict schedule.

When we receive a call from our client, we normally try to fix the issue remotely using our ready-to-connect remote support software. In this way we save more time and our customers will have their issues fixed without losing money on having their system down.

Apex Dental Group

701 High Rd, North Finchley, London N12 0BT

• From 2005 – Current
• 24/7 Support
• Remote Support & Onsite Support
• Instant fix

Some of our recent jobs for them:

• 6 Computer Role Out in 2 Days (Imaging, backup, restore and full support – replacing old computers with upgraded and new ones – in this process we had to make sure all the special software they use on their computers is still working without any data missing, we had to activate all licencing, connect X-Ray devices to their computer and make sure it is all working without any issues, make sure printers are connected, support monitors are connected and working when needed)
• Networking & VoIP full installation (rack & stack, making sure VoIP telephones are connected for each desk, giving full support)
• Fixing Printer issues and windows support
• Full support on EXACT Dental Software
• Full Support on any X-RAY software issues
• Internet wi-fi access point installation
• Synology Set Up (Cloud Backup from all computers)
• Server Set Up and making sure all computers connected to it, they can have access and software support tools are also accessible from each individual computer.
• Modem Installation & Customized Configurations for higher security
• Firewall and Security support

When we receive a call from our client, we normally try to fix the issue remotely using our ready-to-connect remote support software. In this way we save more time and our customers will have their issues fixed without losing money on having their system down.

Duckett Dental Surgery

627 Green Lanes, Harringay, London N8 0RE

• From 2005 – Current
• 24/7 Support
• Remote Support & Onsite Support
• Instant fix

Some of our recent jobs for them:

• 8 Computer Role Out in 2 Days (Imaging, backup, restore and full support – replacing old computers with upgraded and new ones – in this process we had to make sure all the special software they use on their computers is still working without any data missing, we had to activate all licencing, connect X-Ray devices to their computer and make sure it is all working without any issues, make sure printers are connected, support monitors are connected and working when needed)
• Networking & VoIP full installation (rack & stack, making sure VoIP telephones are connected for each desk, giving full support)
• Fixing Printer issues and windows support
• Full support on EXACT Dental Software
• Full Support on any X-RAY software issues
• Internet wi-fi access point installation
• Synology Set Up (Cloud Backup from all computers)
• Server Set Up and making sure all computers connected to it, they can have access and software support tools are also accessible from each individual computer.
• Modem Installation & Customized Configurations for higher security
• Firewall and Security support

When we receive a call from our client, we normally try to fix the issue remotely using our ready-to-connect remote support software. In this way we save more time and our customers will have their issues fixed without losing money on having their system down.

Santokh (Indian/British)

Southgate, London

• Our Customer Since 2005
• He lives in Southgate and owns his own office

Last Support Call:

• BT Internet Setup
• Ethernet Cabling for two floors of his house in order that he can connect all his devices using Ethernet Cables (incl. Desktop Computer, Laptop, Printers and Gaming Consoles)
• VPN Setup (connecting his Office Computer to his Home Computer by VPN so he could have access to his files, data and share accessories from home remotely) – Setup was done both on his MacBook & his Windows Computer.
• He always relies on us for all his IT related tasks.

Ben (French)

Finchley, London

• Our Customer Since 2004
• He lives in Finchley Central and Director of a very big Financial company in Central London near embankment Station.

Last Support Call:

• He did not have a full internet coverage in his house.
• We operated a full Wi-Fi Survey in his house.
• We Installed Access Points in areas where the signal was not strong enough and did a clean cabling.

Aharoni (Jewish/British)

St John’s Wood, London
Our Customer Since 2011

Last Support Call:

• BT Internet Setup.
• He did not have a full internet coverage in his house.
• We operated a full Wi-Fi Survey in his house.
• We Installed Access Points in areas where the signal was not strong enough and did a clean cabling.

Mohammad (Iranian)

Mill Hill, London

Our Customer Since
Last Support Call:

• He had problem finding his Printer on his MacBook & iMac through Wi-Fi
• Managed to connect the Printer to the network and reset it’s IP and change it to Static
• iMac picked up the IP of the printer and connected to the printer
• However, MacBook had difficulty connecting to the printer. Our engineer ran few diagnostics on the Mac and found out that some of the OS files are corrupted and that is the reason it prevents the MacBook from connecting to any printer
• The engineer factory reset the MacBook and the problem was solved.